Duracell
Duracell Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Duracell has 2.2 star rating based on 142 customer reviews. Consumers are mostly dissatisfied.
56% of users would likely recommend Duracell to a friend or colleague.
- Rating Distribution
Pros: Forever reliable duracell name, Will make good on defective product, Always bought for their quality.
Cons: Early failure of batteries, Poor quality batterries cost me too much in damages, Batteries leaked.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Duracell has 2.2 star rating based on 142 customer reviews. Consumers are mostly dissatisfied.
56% of users would likely recommend Duracell to a friend or colleague.
- Rating Distribution
Pros: Forever reliable duracell name, Will make good on defective product, Always bought for their quality.
Cons: Early failure of batteries, Poor quality batterries cost me too much in damages, Batteries leaked.Recent recommendations regarding this business are as follows: "Do NOT trust the 10 year warranty", "Find another Battery Brand that actually offers a reasonable warranty service", "I got hung up on. That’s not a good start.", "Please increase the durability of usb adapter with the wores", "Do not purchase Duracell battery your equipment working faulty".
Most users ask Duracell for the refund as a solution to their issues.
Review authors value the most Layout of Store. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Duracell Reviews
"Tech info"
All good! Duracell in the only battery to buy. They are reliable and wont leave you in the dark. Great for all things that use batteries. User's...
"Do NOT trust the "#1 Trusted Brand""
16pk-aa-not opened, 4 batteries leaked. The package reads '10 year warranty' and is dated 2018, batteries 2028. Stored in a Tupperware bin, indoors in hall...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The girl working in customer service was very kind and understood my situation and corrected it immediately very satisfied
Very kind and spoke good English I was able to understand her very well. I dont like that.
I have to fill out 100 words to get this report to you when Im trying to help you and send you something good this is the only thing I am very unhappy about so if you would please not make me do this so Im going to keep talking and saying the same thing anyway the worker was good. Your response for this moment here is not good. Anyway I dont know how much more I could say before you say I could send this to you and give you a good rating.
If I have to go any longer Im going to not give you a good rating and say I wish I never sent this at all. That might be the end of the story.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo NOT trust the "#1 Trusted Brand"
16pk-aa-not opened, 4 batteries leaked. The package reads '10 year warranty' and is dated 2018, batteries 2028.
Stored in a Tupperware bin, indoors in hall closet in emergency kit. I sent them multiple pics when I wrote customer support. Their reply contained 'when and where did you purchase?' I can already see where this is going. So disappointing the '#1 trusted brand' will not stand behind their product.
Apparently, I am not the only sucker that put my faith into a 101-year-old company. No wonder the younger generations have a disposable mindset.
Even the manufacturers themselves no longer value consumer satisfaction or perception. Stay away from Duracell.
- Made in usa and eu
- No longer a reliable product or manufacturer
Preferred solution: Confirmation their product is not covered for 10 years and the consumer is being manipulated.
User's recommendation: Do NOT trust the 10 year warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe battery exploded
Y'all, the battery exploded in my headlamp while I had it on my head. I was wearing it, and all of a sudden it exploded, causing damage to my head. I have pictures I am sending to show proof that it did explode.
- There a good battery
- I always like duracell
- Die real fast
- Leak
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty Replacement Service - RIDICULOUS
Do NOT rely on the stated 10 YEAR WARRANTY on rechargeable batteries, Customer Service will jerk you around to validate that you actually bought Duracell Batteries and then offer to send you a Replacement Certificate to arrive 5 - 6 WEEKS LATER ??? If your batteries died, you need replacement, can you WAIT 5 - 6 weeks? Most likely you need to purchase new ones, unable to wait 5 - 6 weeks for repalcement.
Duracell offers a 10 Year Rechargeable Battery Warranty.
The handling of a Warranty replacement is the MOST RIDICULOUS PROCESS EVER EXPERIENCED.
Offering to send a Replacement Cerificate in - 5 - 6 WEEKS - when my batteries died is OBSCENE !!!
What am I supposed to do in the meantime after my batteries died ???
Whys does it take WEEKS instead of Days to send a LOUSY REPLACEMENT CERIFICATE ??? - SHAME ON DURACELL
- No reasonable warranty service
Preferred solution: Full refund
User's recommendation: Find another Battery Brand that actually offers a reasonable warranty service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty bs at sams
Battery marked 10 23 alreadyanythi g draining on exploerer. Sams club wont replace battery.
Going around with a jump in memphis good way to get myself hit on the ack of the head. Replace my battery now 731 501-****d
User's recommendation: Buy a autozone duralast. This duracell battery is subpar. Getting me stuck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlashlight won't work
My call was disconnected from your end. My flashlight has 9 brand new AA batteries installed, and it will not light.
- Good batteries
- Bad flashlight
Preferred solution: I would like a replacement flashlight. I bought it at COSTCO and I don’t remember how much I paid.
User's recommendation: I got hung up on. That’s not a good start.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPartial shipments
Didn’t receive my solar panel
Didnt receive my solar panel!!!
Didnt receive my solar panel.
Didnt receive my solar panel
Didnt receive my solar panel
Didnt receive my solar panel
Didnt receive my solar panel
Didnt receive my solar panel
New York, New York
LEAKING “Not Even Use!!!!!!
Brand new battery leak on top of plus side!!! I couldnt believe it, 1.5 volt AAA and I see Im not the first person!
When Duracell first came out they were leakproof!!! Old saying if its not broken dont fix it. But its all about $$$ Pay more and get less and the fat get fatter.
Mr Buffett is this how u treat the consumer if u cant produce what Sam Ruben and Phil R.Mallory did, they guarantee a leak poof battery and won the world! Then put the key in the door and call a day!
User's recommendation: If the batteries are got to leak I might as well save money and buy Costco Brand Kirkland!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBattery polarity automaticlly changed
Send an email to Duracell, but I did not receive an answer. I purchased your product: Duracell 1.5 V.
Please see the attachments. Subject: One cell automatically changes polarity + -. See on the multimeter.
Our radio set is off. Please send an answer.
Preferred solution: Answer from Duracell company
User's recommendation: Do not purchase Duracell battery your equipment working faulty
Deer Park, Washington
Customer service
I purchased 24 Duracell double a batteries from Walmart for my trail cameras for deer season none of the batteries will hold more than a 20% charge and I've tried them on multiple Chargers when I called customer service they said they would send me a return box and then the girl hung up before I asked if they were going to be sending me more batteries I called right back and got another gal and she informed me that they will not be sending me new batteries till they received mine because they have to test them and I will get an answer back in 10 to 12 weeks explain to her that this was $130 in batteries and I will have to then purchase another $130 in batteries while waiting and I said well then I would just like to return them I have proof of purchase once he received them can you just credit me for the amount of the batteries she told me no I asked her if we could escalate this to somebody else she said no I just think it's really terrible customer service I clearly got a bad product they asked me if they were made in China or Japan I told them China and I think that they should either send me new batteries or give me a refund I have proof of purchase a matter of weeks old and once they receive the Batteries Plus my proof of purchase they should have no problem warranty in their product making me wait 10 to 12 weeks is absolutely insane I have to go spend another $130 on batteries while I'm waiting I mean I wouldn't return Good batteries cuz then there wouldn't be a problem haha anyway I hope somebody from their company gets back with me and makes this right because it's horrible it's the worst customer service I've ever received they were rude to begin with and then just basically like so do you want to do this or what and I'm like yeah I guess if that's my only option send me the return box because if I just throw them away then I'm about a hundred and thirty dollars anyway but again I got proof of purchase you know even like Amazon you return something they receive it as soon as they receive it the credit your account I mean I don't care if they test them I don't even care if they give me a refund new batteries would be just fine with me but 10 to 12 weeks that's outrageous it's their bad not mine.
User's recommendation: Do not buy Duracell
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWARRANTY CLAIM
My USB suddenly snapped and broke while I was unplugging my phone. The product is still under 2 years of warranty.
Preferred solution: Deliver product or service ordered
User's recommendation: Please increase the durability of usb adapter with the wores
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged Products
I purchased some rechargeable batteries and a couple of them were damaged right out of the package. The package was perfect, with no damage, so this must have happened during manufacturing.
I needed them and couldn't wait another two weeks for Amazon's ridiculous new shipping times, so I chose not to return them. However, I did contact the company and left feedback on their page. This was back in April.
It's now July, almost August and I've received no response from the company. These batteries were not cheap, and I've lost the use of some of them.
Preferred solution: I would like company accountability and replacements for the products I cannot use.
User's recommendation: Customer service is severely lacking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed customer
No help from Duracell after I've called and made numerous complaints. Please call me, Steven Frederick, at 818-370-****.
- Horrible customer service
Preferred solution: Full refund
Bad batch of batteries
Batteries did not work .. Expiration date is March 2031 very disappointing and expensive.
Customer service was extremely helpful and nice!!I will buy more and try them again.i use batteries in far too many items and they are very expensive to replace. I threw away at least two dozen batteries before I decided to call and see if I could find out anything
Warranty issue not resolved by email
Husband purchased a Duracell Hydro bank not work the place he bought it which was loves. Refuses to issue any warranty.
And I cannot get a response that is appropriate from Duracell in regards to their product. Very disappointed no one will answer.
User's recommendation: Be available and resolve the issue
Bellevue, Washington
Power brick 500 new not working
I called 2 times and left messages for you to call me back. No one called.
It's now more than a week passed..
Your customer service is not doing good job.
Do not have live line to resolve an issue.
New product out of the box defective and I can not do anything with it. Very disappointed.
About
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Duracell is a widely known as a manufacturer of alkaline batteries. It offers such products as rechargeable batteries, hearing aid batteries, battery chargers, camera batteries, button batteries, Duracel Powermat, and Digital Flash. The company also produces inverters and jumpstarters. It provides auto and marine batteries, as well as other kinds of specialty batteries. It features chargers for mobile phones, innovative torches and drop-and-go charging, etc. Duracell has been on the market providing power solutions for over 50 years. The company is based in Bethel, CT. It also owns the Procell professional-use brand. The owner of Duracell is Procter Gamble.
Duracell is ranked 70 out of 511 in Household Essentials category
Worldwide, USA
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