Contact Duracell Customer Service
Duracell Phone Numbers and Emails
Toll-Free Number:
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(800) 551-2355
General Info:
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(203) 796-4000
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+4 480 071 6434
Media:
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(332) 237-0085
Duracell Emails:
How to Contact Duracell?
Most Popular Number:
| Total calls: 659 | Issues resolved: 42 | Last call: Jan 4, 2025 |
Duracell Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Duracell Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Duracell is 8005512355. 97% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Duracell may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Duracell Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Duracell is 8005512355. 97% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Duracell may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Duracell mainly because of product/ service, request for information, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Duracell is info@duracellpower.com. 98% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Duracell Website:
Duracell Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday-Friday 9:00am-6:00pm (EST)
Duracell Customer Service Reviews
I purchased 24 Duracell double a batteries from Walmart for my trail cameras for deer season none of the batteries will hold more than a 20% charge and I've tried them on multiple Chargers when I called customer service they said they would send me a return box and then the girl hung up before I asked if they were going to be sending me more batteries I called right back and got another gal and she informed me that they will not be sending me new batteries till they received mine because they have to test them and I will get an answer back in 10 to 12 weeks explain to her that this was $130 in batteries and I will have to then purchase another $130 in batteries while waiting and I said well then I would just like to return them I have proof of purchase once he received them can you just credit me for the amount of the batteries she told me no I asked her if we could escalate this to somebody else she said no I just think it's really terrible customer service I clearly got a bad product they asked me if they were made in China or Japan I told them China and I think that they should either send me new batteries or give me a refund I have proof of purchase a matter of weeks old and once they receive the Batteries Plus my proof of purchase they should have no problem warranty in their product making me wait 10 to 12 weeks is absolutely insane I have to go spend another $130 on batteries while I'm waiting I mean I wouldn't return Good batteries cuz then there wouldn't be a problem haha anyway I hope somebody from their company gets back with me and makes this right because it's horrible it's the worst customer service I've ever received they were rude to begin with and then just basically like so do you want to do this or what and I'm like yeah I guess if that's my only option send me the return box because if I just throw them away then I'm about a hundred and thirty dollars anyway but again I got proof of purchase you know even like Amazon you return something they receive it as soon as they receive it the credit your account I mean I don't care if they test them I don't even care if they give me a refund new batteries would be just fine with me but 10 to 12 weeks that's outrageous it's their bad not mine.
I called Duracell on 4/8/24 and agreed to replace my two Duracell 500 Flashlights, provided me a confirmation number, and said I should receive them in 7 to 10 days. They agreed to send me an email with this agreement, but as of today nothing has been received. I wait till Monday and ping them.
All good! Duracell in the only battery to buy.
They are reliable and wont leave you in the dark. Great for all things that use batteries.
How Good is Duracell's Customer Service?
Summary of Duracell Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Duracell?
Product/ Service Question:
- “Door cell battery manufacturers coupon expiration date, 12 3124 expired if I could get two new ones returned these”
- “My converter doesn't work I don't know why”
- “Defective AA Coppertop Batteries”
Request for Information Question:
- “Questions about Power Boost”
- “Information about duracell powerbank 20000 mah”
- “For help with my Duracell Powerpack 300”
Payments and Charges Question:
- “Coupon not working”
- “Hello sir or madam I have in fome u that the power bank not gating charge and light indicate is not working ,thank you”
- “Coupon for acid leaking out of batteries has expired requesting new coupons”
Staff Question:
- “Customer service has been unhelpful need question ansered”
- “Regarding Service center at chennai”
- “Talk to customer service”
Return/ Replace Question:
- “Awaiting replacement of duracell 2500 flashlight status”
- “Return”
- “Battery replacement”
Shipping and Delivery Question:
- “Can't open the package”
- “Batteries leaked in my mag lite flashlight and I can't get them out”
- “Same sized new battery doesn't fit remote. I'm replacing a Duracel AA with same newer battery and it won't go in the case!”
Refund Question:
- “Refund of D batteries”
- “Refund”
Employment Question:
- “Regarding Inturnship/Job”
- “W2' Form”
Other Question:
- “Two triple a batteries in the pack are dead”
- “Bad batch of batteries”
- “Pissed customer”
Compare Duracell Customer Service To
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